Refund policy

Cancellation, Return, Refund & Exchange Policy

Last updated: 13 October 2026

1. Introduction

At Homagni, we want you to be genuinely happy with your purchase. This Policy sets out the terms on which you may cancel, return, or exchange an order, and how refunds are processed. It applies to orders placed through www.homagni.com, our official WhatsApp channel, and our social media storefronts.

2. Cancellations

  • Before dispatch: You may cancel your order at any time before it has been dispatched, by contacting us at homagnijewellery@gmail.com or +91 98304 02242. The full amount paid (including any COD handling charge already collected) will be refunded.
  • After dispatch: Once an order has been dispatched, it cannot be cancelled. You may refuse delivery, or initiate a return once the product is delivered, in accordance with Section 3 below.

3. Returns & Exchange Eligibility

  • Products are eligible for return or exchange within 7 days of the date of delivery.
  • Any request raised after 7 days from the date of delivery will not be eligible.
  • To be eligible, the product must be unused, unworn, undamaged, and returned in its original packaging, with all tags and the original invoice intact.
  • We strongly recommend recording a clear unboxing video at the time of delivery — this helps us resolve any return, exchange, or damage-related concern faster.

4. How to Initiate a Return or Exchange

To initiate a return or exchange, contact us within the 7-day window at:

Please share your Order ID and the reason for return/exchange. Our team will guide you through the process and, where applicable, arrange a reverse pickup.

5. Quality Check

All returned products undergo a quality check by our team upon receipt at our facility, to confirm the product is unused, undamaged, and matches the original order. Refunds or exchanges are processed only after this check is completed.

6. Refunds

  • Refunds for eligible returns are processed via UPI, or to your original payment source where UPI is not applicable, within 7–10 business days of the returned product passing quality check.
  • The COD handling charge (₹80), where applicable, is non-refundable on returns, as it reflects a service already rendered. It is fully refunded only if the order is cancelled before dispatch under Section 2.
  • Any shipping charge paid at the time of order (for orders below the free-shipping threshold) is non-refundable on returns.
  • Only the product value is eligible for refund.

7. Exchange

  • You may request a one-time exchange (for size or design) within the same 7-day window, subject to the returned product passing our quality check.
  • If the exchanged product is of higher value, the difference must be paid by you before dispatch. If it is of lower value, the difference will be refunded via UPI.

8. Non-Returnable Items

The following are not eligible for return, refund, or exchange:

  • Products marked as customised, personalised, or made-to-order, unless found to be defective or materially different from what was ordered.

9. Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at homagnijewellery@gmail.com or +91 98304 02242, along with your unboxing video and Order ID. Once verified, we will offer a free replacement or a full refund, at your preference, at no additional cost to you.

10. Contact Us

For any questions regarding cancellations, returns, refunds, or exchanges, please contact us at:

Email: homagnijewellery@gmail.com
Phone / WhatsApp: +91 98304 02242
Address: 212, Rashbehari Avenue, 1st Floor, Shop No. CD 104, Gariahat KMC Market, Kolkata – 700019, West Bengal, India